Privacy Policy

Effective Date: January 01, 2025

Peace Love Cake ("we", "our", or "us") is committed to protecting the privacy and personal information of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

1. What Information We Collect

We may collect the following types of personal information:

Identifying Information: Name, email address, phone number, and shipping or billing address.
Transaction Information: Purchase history and payment details (we do not store credit card information).
Communication Records: Messages, inquiries, and customer service interactions.
Technical Data: IP address, browser type, pages visited, and cookies.

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Communicate with you about your orders or inquiries
Improve our website, products, and customer service
Send promotional emails (only with your explicit consent)
Meet legal and regulatory obligations

We only collect, use, and disclose personal information for the purposes stated and retain it only as long as necessary.

3. Consent

By using our website or providing personal information to us, you consent to the collection, use, and disclosure of that information as outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, email us at ask@peacelovecake.ca.

4. Sharing of Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers for the limited purpose of:

Payment processing (e.g., Stripe, PayPal, Square)
Order delivery (e.g., Canada Post, couriers)
Website analytics and email marketing platforms (e.g., Google Analytics, Mailchimp)

All third-party providers are obligated to safeguard your information and comply with Canadian privacy standards.

5. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

6. Access and Corrections

You have the right to:

Access the personal information we hold about you
Correct or update your information
Withdraw consent or request deletion (where appropriate)

To make a request, contact us at hello@peacelovecake.ca. We will respond within 30 days.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent.

8. Use of Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous usage statistics. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Peace Love Cake
Email: ask@peacelovecake.ca
Ottawa, Ontario, Canada